Returns & Exchanges
We want you to be fully satisfied with your gaming setup, which is why we offer a 49-day return period for all Secretlab products in original condition. If your chair or desk isn't the perfect fit, our team is here to assist you with the return or exchange process.
Initiate Your Request
Contact our support team via the Help Center within 49 days of receiving your order to request a Return Authorization (RA) number.
Prepare the Package
Disassemble your product carefully and place it back into its original packaging to ensure it is protected during transit.
Ship the Item
Affix the provided shipping label and drop the package off at the designated carrier location; please note that return shipping fees are the responsibility of the customer.
Inspection and Refund
Once our warehouse receives and inspects the item for original condition, we will process your refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing